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Online store: You can return any rug with no hassle or additional charges. Your satisfaction is guaranteed for all purchases. You may return any item (except a CLEARANCE item) for any reason within 30 days of purchase for a full refund of the item price.
The client is responsible for the return charges via UPS or CANPAR only. Please give us a call within the 30 day limit and we will provide you with a delivery code number. All rugs must be in new un damaged or soiled condition, wrapped properly and ready for pickup.
Rugs purchased directly at the store have a 10 day money back or exchange policy, as long as the rugs are in clean unused and re-sellable condition. Special orders or sale items purchased at the store are not refundable.
Some measurements may be approximate and not exact. Slight variations in size design and colors may occur in some cases.
All orders purchased through EssgoCarpets.com are delivered for FREE anywhere within Canada.
There will be delivery costs when shipping to other countries. 20$ for small carpets, 40$ for medium carpets and 60$ for large carpets. All our orders are shipped using ground service for continental USA & Canada.
Shipping times are approximately 5 to 10 business days. However, rarely items may be on backorder and may take up to 30 days for delivery. If an item is on backorder you will be notified upon making your order. International orders are subject to additional customs duties payable by the purchaser. All shipments are insured. We regret that we are unable to ship our oriental rugs to APO or PO Box addresses. A physical street address is required.
Canadian residents are required to pay GST. Canadian residents living within the province of Quebec are also required to pay PST.
RETURN & REFUND POLICY:
Online shopping : If you are not satisfied with your purchase – you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resell-able condition. All items properly returned under this policy are eligible for a full refund. We will credit you for the total purchase price, upon receipt of the item. Return shipping costs will be at the customer’s expense. Returns will be inspected prior to credit given. All returns require an authorization number which can be obtained by contacting our customer service (514) 731-6131
EssgoCarpets.com values your online business and pledges to keep any personal information you may share with us absolutly private. We do not sell, trade or rent your personal information to anyone. We do not send mailings or E-mails unless specifically requested.
Like other quality online businesses we use what is called “SSL Technology”. This standard web technology ensures that all information that you enter into our order form, including your credit card information, is encrypted for absolute safety & privacy using PayPal.
If you are still hesitant about sending such information over the web, please call our telephone # (514) 731-6131 and we will assist you.